Jan 20, 2014

Bombarded by data, we seek refuge in "sensemaking", clinging to stories that seem to render things clear. But those stories might include racist or sexist stereotypes about who's good at what. Or they might be the seductive stories of candidates skilled at interviews, yet rubbish at the job itself. "Because of sensemaking," the researchers write, "interviewers are likely to feel they are getting useful information from unstructured interviews, even when they are useless." Settling on a coherent story feels good, but that doesn't mean it's accurate.